Disabled passengers ‘treated unacceptably’ at four UK airports

Aviation watchdog points finger at Gatwick, Stansted, Birmingham and Manchester

Disabled passengers are being treated unacceptably at four major UK airports, the aviation watchdog has said.

The Civil Aviation Authority (CAA) assessed all airports in Britain, with London Gatwick, London Stansted and Birmingham airports told they needed to improve accessibility for disabled passengers.

Manchester was the only airport to receive a “poor” rating. Some passengers on incoming flights were left waiting on planes for more than an hour before assistance arrived.

“This is not an acceptable situation,” the CAA said. 

Officials at Gatwick, Stansted and Birmingham failed to provide the regulator with sufficient information about their standard of service. 

London Heathrow, the UK’s busiest airport, was one of 26 classified as “good” or “very good” this year. It was among four rated “poor” last year.