Terms & Conditions

1. Orders
Orders are processed by Ardoo Portable Hoists and correspondence regarding orders should be made to info@ardoohoists.com

2. Security
For added security your credit card details are never taken by our server and never stored on our server. They will be taken securely by Paypal or SagePay, whose payment processes employ standard SSL (Secure Sockets Layer) technology to ensure that your online transaction is secure. Your credit card details are encrypted for travel over the Internet, ensuring that it is unreadable by anyone else, which means a higher level of security and peace of mind for customers who would like to order over the internet.

3. Delivery
On receipt of payment all items purchased will be dispatched within 10 working days. If your chosen item is out of stock we contact you by e-mail and advise you of earliest availability.
4. Insurance
We cover the cost of insurance in full until you receive the goods. Please contact us within 24 hours of receipt if there are any breakages or damage. Damaged/ faulty goods must be returned within 5 working days.

5. Value Added Tax (VAT)
VAT will be charged at the prevailing rate on all applicable products. Our website prices are shown as both excluding VAT (where applicable) and including VAT.

VAT reclaim – Disabled persons – Aids and Appliances
Disabled persons may reclaim VAT paid on certain aids and appliances. The relief is also available in certain circumstances to persons other than disabled persons who purchase such goods for handing over to a particular disabled person. Applications for Irish repayment should be made on Form VAT 61A (PDF, 127KB) – Claim for Refund of Value-Added Tax (VAT) chargeable on aids and appliances for use by Disabled Persons under the Value-Added Tax (Refund of Tax) (No. 15) Order 1981.
Applications for repayment must be submitted within four years from the end of the taxable period to which the claim relates.

6. Refund & Return Policy

Any products we supply to you will be of satisfactory quality when delivered and when used for purposes for which the goods of that type are ordinarily used (in accordance with User Instructions where supplied). The company will not be liable for any defect in the Goods arising from fair wear and tear, wilful damage, accident, negligence or use other than that intended.
If any goods do not conform to that warranty and where we are notified within 12 months of the delivery date, the company will, at its option, either replace goods found not to conform to the warranty, or bring goods into merchantable quality, or take back the goods found not to conform to the warranty and refund the appropriate part of the purchase price. We reserve the right to inspect the product before refund or replacement.

Refunds for purchases made by credit card will be issued as a credit to that same account after inspection of returned products.
Refunds for purchases made by cheque/postal order will be paid by refund cheque after inspection of returned products.
We offer customers a 7 day “cooling off” period. During this period you may cancel your order. In this instance, Ardoo Caresafe Ltd. will reimburse you within 30 days for the full costs of the goods ordered. The cooling off period ends seven working days after the day you receive the goods.

Please note: You cannot cancel by telephone, you can cancel an order by emailing us at info@ardoohoists.com

If you have received the goods (or they have been despatched to you) then you have a duty to take “reasonable care” of them so that they may be re-sold as new. If you fail in this duty Ardoo Caresafe Ltd may pursue a claim against you for the resulting loss in value.

If the goods have been sent or delivered to you then you are responsible for paying for them to be returned with a correct returns authorisation number. If you do not arrange for the goods to be returned then Ardoo Caresafe Ltd will charge you the full cost of recovering them.

For goods purchased by local authorities, professional healthcare establishments or trade customers for their business. The Company is under no obligation to accept the return of goods due to customer ordering error, surplus to requirements, no longer required, unsuitability etc.
For the company to consider the return of goods in these circumstances, the goods must be in mint re-saleable condition and packaged in their original packaging.
In cases when authorisation to return is agreed, the company will then issue a returns authorisation number, a 25% handling and administration charge of the returns value will be made. However, if the date we receive a request to return exceeds one calendar month from when the goods were despatched we regret return will not be accepted.

No attempt should be made to return any goods without prior authorisation. We do not accept liability for unsolicited returns. Goods returned to the company in a non-saleable condition as a result of customer usage or neglect will be paid for in full by the Customer.
In the event of a query, contact our Customer Services Team on +353 (0) 1897 6223.

7. Terms and Conditions of Sale
Ardoo Portable Hoists will accept orders for goods on the Conditions set out below.
These Conditions cannot be varied unless agreed in writing by a director of Ardoo Portable Hoists.

1. Interpretation
1.1 In these Conditions the following words shall have the meanings set opposite them: “Carrier” means and (unless the context requires otherwise) includes the carriers servants agents and any person or persons carrying Goods on our behalf under any contract of carriage. “Charges” means our charges for supplying the Goods. “Confnirmation of Order” means when we confirm our acceptance of your Order orally or in writing (whether electronically or otherwise) or when we effect Delivery, whichever occurs first. “Contract” the contract made between you and us for the purchase of Goods incorporating these Conditions. “Delivery” means our delivery of the Goods to the address you have stipulated in the Order or our notifying you that the Goods are available for collection. “Goods” means the article(s) that we agree to supply to you pursuant to an Order. “Order” means your request for us to supply you with Goods in consideration of the Charges, which you make by either completing an online order or otherwise requesting the Goods that you require. “We”, “us” “our” means Ardoo Portable Hoists “You”, “your” means the person, organisation or company that places an Order with us.

2. Orders
2.1 Any Order you place will constitute an offer capable of acceptance by us. We will not be obliged to accept an Order and we reserve the right to refuse an Order without giving any reason.
2.2 You may cancel an Order at any time until Confirmation of Order except that you may not at any time cancel any Order for Goods that are customised to meet your particular requirements.
2.3 Each order if accepted by us shall constitute a separate severable contract.
2.4 Should you cancel the Order for Goods for any reason (See No. 6 Refund & Return Policy) we reserve the right to charge a “restocking fee” which will be an amount equivalent to 25% of the price payable by you and all delivery and collection costs.

3. Charges
3.1 Unless expressed otherwise, our Charges shall exclude delivery charges. VAT is included at 23% where applicable.
3.2 We reserve the right to increase the Charges at any time on notice to you if for any reason the price of the Goods increases between the Confirmation of Order and Delivery.
3.3 We reserve the right to ask you to pay the Charges in advance of Delivery in any event.

4. Goods
4.1 All Goods will be subject to availability and we reserve the right to modify the Goods at any time or substitute them with goods of equivalent functionality without notice.

5. Delivery
5.1 Any indication we may give as to the time of Delivery will be a good faith estimate only. Whilst we will use all reasonable endeavours to effect Delivery at the time we have estimated, time of Delivery is not of the essence.
5.2 If it is not possible for us to effect Delivery for whatever reason including but not limited to your being away or your premises being inaccessible, you will be liable to pay us an additional sum to cover our storage and administration charges.
5.3 We reserve the right to effect Delivery by installment in which case each installment will be a separate Contract.
5.4 Subject to clause 2.2 above, should you wish to cancel or reschedule any Order, you agree to give us as much notice (in writing) as is reasonably practicable and agree to pay our storage and administration charges in addition to the Charges.
5.5 Subject to the other provisions in these Conditions, we will not be liable to you for any loss (including but not limited to loss of profit) costs, damages, and charges, expenses caused directly or indirectly by a delay in Delivery (even if caused by our negligence).

6. Title and Risk
6.1 Risk of damage to or loss of Goods shall pass to you on Delivery.
6.2 Notwithstanding Delivery and the passing of risk in the Goods, title in the Goods shall, subject to clause 9, not pass to you until we have received payment of the Charges in full by cash or cleared funds payment for all Goods that we have agreed to sell to you pursuant to a Confirmation of Order.
6.3 Until such time as the title in the Goods passes to you, you will hold the Goods as a bailee and keep the Goods separately from any other goods belonging to you or any third party and properly stored, protected and insured and identified as our property.
6.4 Until such time as title in the Goods passes to you, we may at any time require you to deliver up the Goods to us and, if you fail to do so, enter any premises where the Goods are stored to repossess the Goods.

7. Guarantee
7.1 We warrant that (subject to the other provisions in these Conditions) the Goods will be of satisfactory quality.
7.2 The Ardoo Caresafe 140 Hoist has a warranty on all parts for 24 months from date of purchase excluding the battery which has a warranty of 12 months from date of purchase, subject to the recommended servicing maintenance, daily checks and country specific load test requirements being carried out.
7.3 For all other items purchased from Ardoo Caresafe a standard 12 month guarantee applies, unless otherwise stated to be longer.

8. Force Majeure
8.1 The company shall not be liable for any loss or damage caused by circumstances beyond the Company’s control, including but not limited to an act of God, war, terrorism, civil disturbance, governmental restrictions, import or export regulations, industrial disputes and difficulties in obtaining labour or materials. Should any such event occur, the Company might cancel or suspend any contract without incurring liability for any loss or damage caused.

9. Assignment
9.1 We may assign and/or sub-contract any Contract at any time on notice to you.
9.2 You may not assign, charge or transfer any of your rights or obligations under any Contract without our prior written consent.

10. Suspension and Termination
10.1 We may, in our absolute discretion, suspend any Delivery and / or terminate any Contract immediately on notice to you if:
10.1.1 You pass a resolution for winding up (except for amalgamation or reconstruction of a solvent company) or if a court makes an order to that effect or if you have a receiver or administrator appointed over all or any of your assets or business, or if you cease or threaten to cease to carry on business.
10.1.2 You are in material breach of any of these Conditions.12.1.3 We are unable to effect Delivery due to an event beyond our reasonable control.
10.2 Termination of any Contract between us shall not affect your liability to pay us (without deduction or set off) such Charges as are due for Goods for which we have effected Delivery. If on termination of any Contract, we owe you any sums, we reserve the right to set off against such sums any outstanding Charges as you owe us.

11. Limitations of Liability
11.1 Our liability for death or personal injury as a result of our negligence or the negligence of our employees shall not be limited.
11.2 Our total liability to you for a breach of the Conditions or for negligence in the course of supplying Goods to you shall be limited to the repair or replacement of any Goods giving rise to your claim or at our option an amount equivalent to the Charges (or proportion of the Charges) that you have paid us for Goods giving rise to your claim.
11.3 Except as set out in clause 13.1 and 13.2 above, we will not be liable for the following loss or damage howsoever caused even if it foreseeable by us: loss of profits, business, revenue, goodwill, anticipated savings, whether sustained by you or third party and/or special, indirect or consequential loss (other than direct physical damage to your tangible property) whether suffered by you or another third party.

12. Data
12.1 We operate a computerised information service, which enables our customers to have access to data concerning the Goods that we supply. The supply to you of any such data and information is subject to you entering into a separate Data Licence Agreement with us.

13. General
13.1 These Conditions constitute the entire agreement between you and us in respect of the Goods and supersede any earlier arrangements, understandings, promises or agreements made between the parties in respect of the Goods.
13.2 You acknowledge that in instructing us to supply the Goods, you do not do so on the basis of any representation, warranty or any provision not expressly contained within these Conditions.
13.3 Any failure by us to enforce a breach of the Conditions by you shall not be deemed to be a waiver of any subsequent breach of these Conditions that you may make.
13.4 If at any time any one or more of these Conditions are held to be unenforceable, illegal or otherwise invalid in any respect, such enforceability, illegality or invalidity shall not affect the remaining Conditions, which shall continue in full force and effect.
13.5 Nothing in this Agreement shall create or be deemed to create a partnership or joint venture between us and you or the relationship of principal and agent or employer and employee.
13.6 These Conditions shall be governed exclusively by Irish law and you and we agree to submit exclusively to the jurisdiction of the Irish courts.
13.7 You and we agree that no third party shall be afforded any rights under these Conditions.